Payment Policy

Effective Date: October 18, 2026
Last Updated: October 18, 2026

At SoleHave, operated by BACNA LLC, we are committed to providing customers with a secure, transparent, and convenient online payment experience.

This Payment Policy explains the accepted payment methods, payment processing, transaction security, and billing procedures for purchases made through https://solehave.com.

1. Accepted Payment Methods

SoleHave accepts major credit and debit cards through our secure payment checkout, including:

Visa
Mastercard
American Express

Additional digital payment methods, including Apple Pay and Google Pay, may be available depending on your device, location, and the payment options displayed at checkout.

All available payment options will be presented during checkout before completing your purchase.

2. Payment Currency

All purchases made through SoleHave are processed in United States Dollars (USD).

Store Currency: USD ($)
Transaction Currency: USD ($)
Payment Processing Currency: USD ($)

If you use a payment card issued in another currency, your bank or card provider may apply currency conversion charges or international transaction fees.

Any such charges are determined by your financial institution and are not controlled by SoleHave.

3. Secure Payment Processing

Our online store operates on the Shopify e-commerce platform, with payments processed securely through Whop and its authorized payment processing services.

Our Website uses HTTPS encryption to help protect information transmitted during checkout.

Sensitive payment information is handled through secure payment processing systems.

SoleHave does not directly store complete customer payment card numbers or card security codes on its own servers.

Payment providers may process and retain transaction information as necessary to complete payments, prevent fraud, and comply with applicable legal requirements.

4. Payment Authorization and Charges

Payment is requested when you complete your purchase at checkout.

Once your payment is successfully authorized and processed, you will receive an order confirmation using the email address provided during checkout.

In some cases, your bank may display a temporary payment authorization before the transaction is finalized.

Temporary authorizations are managed by your payment provider and may take additional time to be released.

SoleHave does not charge recurring subscription fees for standard one-time footwear purchases.

5. Payment Verification and Fraud Prevention

To protect customers against unauthorized transactions, payments may be subject to automated security and fraud prevention checks.

If suspicious or unusual activity is detected, additional verification may be required before an order is processed.

Orders may be temporarily held or cancelled when payment authorization fails or fraudulent activity is reasonably suspected.

We will communicate with affected customers when appropriate.

6. Payment Issues and Declined Transactions

If your payment is declined or cannot be completed, please:

Confirm your card details are entered correctly.
Verify that your billing information matches your bank records.
Ensure sufficient funds or available credit.
Check whether your card supports online transactions.
Contact your bank if the transaction continues to fail.

Payment approval is determined by the relevant financial institution and payment processor.

For further assistance, contact support@solehave.com.

7. Taxes and Additional Charges

All product prices are displayed in USD.

Any applicable sales taxes will be calculated and displayed at checkout before you confirm payment.

SoleHave offers free standard shipping within the United States, in accordance with our Shipping & Delivery Policy.

We do not add undisclosed payment processing or handling fees to your order.

The final amount payable will be clearly displayed before the purchase is completed.

8. Refunds and Payment Reversals

Approved refunds are issued to the original payment method used for the purchase.

Under our Refund & Return Policy, eligible refunds are processed within 10 business days after the returned merchandise has been received and inspected.

The time required for refunded funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

For further details, please review our Refund & Return Policy.

9. Contact Information

For payment-related questions, billing inquiries, or assistance with transactions, please contact us.

Store Name: SoleHave
Legal Company Name: BACNA LLC
Registered Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@solehave.com
Phone: +1 409 800 6989
Website: https://solehave.com