Terms of Service

Terms of Service

Effective Date: October 18, 2026
Last Updated: October 18, 2026

Overview

Welcome to SoleHave.

These Terms of Service (“Terms”) govern your access to and use of https://solehave.com (the “Website”), including all products, content, features, and services offered through the Website.

SoleHave is an online footwear retailer offering a selection of men's and women's footwear. The Website is operated by BACNA LLC, a limited liability company registered in Wyoming, United States.

Throughout these Terms, “SoleHave,” “we,” “us,” and “our” refer to BACNA LLC, operating the SoleHave online store. “You” and “your” refer to customers, visitors, and other users of our Website.

By accessing our Website or placing an order, you agree to comply with these Terms of Service and our applicable policies.

Please read these Terms carefully before using the Website or purchasing our products.

If you do not agree to these Terms, you should not use the Website or purchase products through our Services.

Nothing in these Terms limits consumer rights that cannot legally be excluded under applicable laws.

Section 1 – Online Store Terms

By using our Website, you confirm that:

  • You are at least the age of legal majority in your jurisdiction or have permission from a parent or legal guardian.

  • You are legally capable of entering into a purchase agreement.

  • The information you provide is accurate and complete.

  • You will use the Website only for lawful purposes.

  • You will comply with applicable laws and regulations.

You must not use the Website or its products for fraudulent, illegal, or unauthorized activities.

You must not introduce viruses, malicious software, or other harmful code that could interfere with the functionality or security of our Services.

We reserve the right to restrict or suspend access to the Website when necessary to address violations of these Terms, fraud, or security concerns.

Section 2 – General Conditions

SoleHave reserves the right to refuse or cancel transactions for legitimate reasons, including suspected fraud, unauthorized purchases, product unavailability, or violations of these Terms.

We will not refuse service for reasons prohibited by applicable law.

The content, design, text, graphics, logos, and other materials displayed on the Website may be protected by intellectual property laws.

You may not reproduce, distribute, modify, resell, or commercially exploit Website content without appropriate authorization.

Headings are included for convenience and do not affect the interpretation of these Terms.

Section 3 – Product Information and Availability

SoleHave offers men's and women's footwear through our online store.

We make reasonable efforts to ensure that product listings provide accurate information, including:

  • Product names and descriptions

  • Available sizes and variations

  • Product photographs

  • Prices and applicable offers

  • Product availability

  • Relevant product specifications

Product availability may change without prior notice.

Some footwear models, sizes, or variations may be available in limited quantities.

We strive to display product images and colors accurately. However, minor differences may occur depending on device settings, screen resolution, or lighting conditions.

We do not intentionally misrepresent product specifications, condition, brand identity, or product availability.

Any material product differences or errors identified before fulfillment will be communicated to affected customers, with an appropriate resolution offered.

Section 4 – Product Pricing and Payments

All product prices displayed on our Website for US customers are expressed in United States Dollars (USD) unless otherwise stated.

We make reasonable efforts to ensure that prices are accurate and up to date.

Product prices may change due to inventory updates, promotions, or business requirements.

Price changes will not be applied retroactively to an accepted order without the customer's agreement.

The total payable amount, including any applicable taxes or charges, will be presented during checkout before payment confirmation.

SoleHave offers free standard shipping within the United States, as described in our Shipping & Delivery Policy.

Payments are processed through the payment methods and authorized payment service providers available at checkout.

We do not intentionally collect or store complete payment card details directly through our customer support channels.

If a payment cannot be authorized or verified, the order may not be completed.

Section 5 – Order Placement and Confirmation

When you place an order through SoleHave, you agree to provide accurate and current information.

This includes:

  • Your full name

  • Email address

  • Billing address

  • Shipping address

  • Contact telephone number

  • Accurate payment information

After placing an order, you should receive an order confirmation through the contact information supplied at checkout.

An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted for fulfillment.

Orders may be subject to payment verification, inventory availability, and fraud prevention checks.

If we are unable to fulfill an order, we will contact you and provide an appropriate resolution, including a refund when payment has already been collected.

Customers are responsible for reviewing their order details before completing checkout.

Section 6 – Shipping and Delivery

SoleHave currently offers delivery within the United States.

According to our standard shipping terms:

  • Standard Shipping: Free

  • Order Processing: 1–2 business days

  • Estimated Shipping Transit: 3–5 business days

  • Total Estimated Delivery: 4–7 business days

Business days are Monday through Friday, excluding applicable public holidays.

Delivery periods are estimates rather than guaranteed arrival dates.

Shipping times may be affected by courier delays, weather conditions, logistical disruptions, or other circumstances beyond our reasonable control.

If we cannot dispatch an order within the promised timeframe, we will notify the customer and provide the delay or cancellation options required by applicable law.

Customers will receive tracking information when their orders have been dispatched.

Our registered business address in Wyoming is not necessarily the origin from which products are shipped.

For additional information, please review our Shipping & Delivery Policy.

Section 7 – Returns, Refunds, and Exchanges

SoleHave offers a 30-day return period for eligible footwear purchases.

Customers may request a return within 30 calendar days from the delivery date.

Eligible return reasons include:

  • Incorrect footwear size or unsuitable fit

  • Change of mind

  • Product dissatisfaction

  • Incorrect items received

  • Damaged or defective products

For standard change-of-mind returns, footwear must be unworn, unused, and in its original condition, subject to the conditions stated in our Refund & Return Policy.

Footwear may be tried on indoors to check the fit.

Return Shipping

Customers are responsible for applicable return shipping costs for standard returns involving sizing, preference, or change of mind.

When an item is confirmed to be defective, damaged on arrival, or incorrectly supplied, SoleHave will cover reasonable associated return shipping costs or offer an appropriate alternative solution.

Refund Processing

Once returned items have been received and inspected, approved refunds are processed within 10 business days.

Refunds are issued to the original payment method used at checkout.

No restocking fees apply.

Exchanges

Exchanges may be available depending on replacement stock and the applicable return conditions.

Customers should contact our support team before shipping products back.

For full details, please review our Refund & Return Policy.

Section 8 – Order Cancellations

Customers may request an order cancellation within 2 hours of placing their order.

Cancellation requests should be sent to:

support@solehave.com

Please include your order number and cancellation request.

After this period, an order may already be undergoing processing and fulfillment, and cancellation may no longer be possible under our standard cancellation procedure.

If cancellation is unavailable, customers may request a return after receiving their order, in accordance with our Refund & Return Policy.

This cancellation window does not limit any additional cancellation or refund rights required by applicable law, including rights arising from shipping delays.

If an order is successfully cancelled, any payment already collected will be refunded to the original payment method in accordance with applicable requirements.

Section 9 – Accuracy of Website Information

We make reasonable efforts to maintain accurate and complete information throughout our Website.

However, occasional errors may occur involving:

  • Product descriptions

  • Prices

  • Discounts or promotional offers

  • Product availability

  • Size information

  • Shipping estimates

  • Technical or typographical information

If a material error affects an order, we may contact the customer to offer corrected terms or cancellation with a refund.

We will not impose undisclosed additional charges or substitute materially different products without the customer's agreement.

We may update or correct Website information when necessary.

Section 10 – Account and Billing Information

Customers agree to provide accurate and complete information when placing orders or creating accounts.

You are responsible for maintaining the confidentiality of your account credentials, where applicable.

If you believe your account has been accessed without authorization, please contact us promptly.

We may take reasonable steps to verify information and prevent fraudulent transactions.

Customers are encouraged to maintain current email and contact details so they can receive important order notifications.

Section 11 – Third-Party Services and Tools

Our Website may use third-party technology providers to support:

  • E-commerce operations

  • Secure payment processing

  • Website hosting

  • Shipping and order fulfillment

  • Analytics

  • Customer communication

  • Other operational services

Certain third-party services may be subject to their own terms and privacy policies.

We are not responsible for the independent practices of third-party websites or services outside our control.

However, the use of third-party service providers does not remove our obligations to customers under applicable consumer protection laws.

Section 12 – Third-Party Links

Our Website may contain links to external websites, shipping providers, or other independent services.

These links are provided for convenience and informational purposes.

We do not automatically endorse or guarantee the accuracy, safety, or availability of third-party content.

Customers should review the applicable terms and privacy policies before using external websites or services.

Section 13 – Customer Reviews and Submissions

Customers may submit reviews, comments, suggestions, or feedback regarding products or services.

By submitting content for publication, you confirm that:

  • The content is truthful and based on genuine experiences where represented as a customer review.

  • You have the right to submit the content.

  • The content does not violate applicable laws or third-party rights.

  • The content does not contain malicious or unlawful material.

You grant SoleHave a non-exclusive, royalty-free license to display and use submitted content for legitimate business purposes, subject to applicable law and privacy rights.

We reserve the right to moderate or remove content that is unlawful, fraudulent, abusive, or otherwise violates these Terms.

We do not guarantee that every submitted review or comment will be published.

Section 14 – Intellectual Property

The SoleHave Website, including its original content, text, design, and visual presentation, is protected by applicable intellectual property laws.

The SoleHave name, branding, and original materials may not be used without authorization.

Third-party brand names, trademarks, and product images remain the property of their respective owners.

References to third-party footwear brands, where applicable, are used for product identification and do not imply an official affiliation or endorsement unless expressly stated.

Users may not copy, reproduce, redistribute, or commercially exploit Website content without the necessary permission.

Section 15 – Personal Information and Privacy

The collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

We may collect information necessary to:

  • Process purchases

  • Fulfill orders

  • Provide customer support

  • Prevent fraud

  • Maintain Website functionality

  • Comply with legal requirements

For additional details, please review our Privacy Policy.

By providing personal information through our Website, you acknowledge that your information will be handled as described in the applicable Privacy Policy.

Section 16 – Prohibited Uses

You must not use our Website or Services to:

  • Engage in fraudulent or illegal activities.

  • Provide intentionally false or misleading information.

  • Infringe intellectual property rights.

  • Distribute viruses or malicious software.

  • Attempt unauthorized access to Website systems.

  • Interfere with the security or operation of the Website.

  • Collect personal information unlawfully.

  • Impersonate other individuals or organizations.

  • Misuse payment services or engage in unauthorized transactions.

  • Violate applicable laws or regulations.

We may suspend or restrict access when necessary to protect our customers, Website, or business from unlawful activity or abuse.

Section 17 – Disclaimer of Warranties

We make reasonable efforts to ensure that our Website operates reliably and securely.

However, uninterrupted or error-free access cannot always be guaranteed.

To the extent permitted by law, the Website and its informational features are provided on an “as available” basis.

Temporary service interruptions may occur due to maintenance, technical failures, or circumstances beyond our reasonable control.

Nothing in this section excludes any express product warranty, applicable implied warranty, statutory consumer protection, or legal remedy that cannot lawfully be limited.

Section 18 – Limitation of Liability

To the extent permitted by applicable law, SoleHave and BACNA LLC are not responsible for indirect or consequential losses arising solely from Website interruptions, unauthorized misuse of the Services, or circumstances outside our reasonable control.

This limitation does not exclude liability where doing so would be unlawful.

In particular, nothing in these Terms removes or reduces rights or remedies relating to:

  • Defective or incorrectly supplied products

  • Fraud or intentional misconduct

  • Refunds required by applicable law

  • Other non-waivable consumer protection rights

We remain responsible for meeting our legal obligations in connection with accepted customer orders.

Section 19 – Indemnification

To the extent permitted by applicable law, you agree to indemnify BACNA LLC against reasonable third-party claims, losses, or expenses arising directly from your unlawful use of the Website, intentional misconduct, or infringement of third-party rights.

This provision does not require customers to indemnify SoleHave for losses caused by our own unlawful conduct or breach of obligations.

Section 20 – Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect, provided they can operate independently and lawfully.

Section 21 – Termination

These Terms remain effective while you use our Website or Services.

We may suspend or terminate access if a user materially violates these Terms or engages in unlawful or fraudulent activity.

Termination of Website access does not automatically cancel legally binding obligations associated with an existing customer order.

Any outstanding payment, refund, or consumer protection obligations will be handled in accordance with applicable law.

Section 22 – Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping & Delivery Policy, Refund & Return Policy, and any applicable checkout terms, govern your use of the SoleHave Website and related transactions.

They supersede previous understandings concerning the same subject matter, except where otherwise required by law or expressly agreed in writing.

Nothing in these Terms excludes representations or rights that cannot lawfully be excluded.

Section 23 – Governing Law

These Terms of Service are governed by the laws of the State of Wyoming, United States, and applicable federal laws of the United States, without regard to conflict-of-law principles.

This provision does not deprive customers of mandatory consumer protections or other rights that apply under the laws of their jurisdiction.

Any disputes arising from these Terms will be handled in accordance with applicable laws and procedures.

Section 24 – Changes to Terms of Service

SoleHave may update these Terms from time to time to reflect changes in our operations, legal requirements, or Website functionality.

When revisions are made, we will update the “Last Updated” date at the beginning of this page.

The latest version will remain available on our Website.

Changes will generally apply prospectively and will not retroactively alter the terms of an accepted purchase without an appropriate legal basis or the customer's agreement.

Continued use of the Website after updated Terms become effective constitutes acceptance of those revised Terms, to the extent permitted by law.

Section 25 – Contact Information

If you have any questions about these Terms of Service, an existing order, or our products, please contact our customer support team.

Store Name: SoleHave
Legal Company Name: BACNA LLC
Business Type: Limited Liability Company (LLC)
Registered State: Wyoming, United States
Registered Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Market Country: United States
Customer Support Email: support@solehave.com
Phone: +1 409 800 6989
Website: https://solehave.com

Our registered business address is provided for company identification and correspondence. It should not be used for product returns unless specifically authorized by our support team.

For return instructions, please refer to our Refund & Return Policy or contact us directly.

Thank you for shopping with SoleHave.