Shipping & Delivery Policy

Effective Date: October 18, 2026
Last Updated: October 24, 2026

At SoleHave, operated by BACNA LLC, we are committed to providing a clear, transparent, and reliable shipping experience for our customers.

This Shipping & Delivery Policy explains how we process, dispatch, track, and deliver orders placed through https://solehave.com.

Our goal is to ensure that customers purchasing men's and women's footwear understand the applicable shipping costs, processing times, and estimated delivery periods before completing their purchases.

1. Shipping Costs

SoleHave offers free standard shipping on all orders delivered within the United States.

• Standard Shipping: FREE

• Minimum Order Value: No minimum purchase required

• Shipping and Handling Fees: $0.00

• Shipping Currency: USD ($)

There are no additional standard shipping or handling charges.

Any applicable sales taxes will be displayed during checkout before payment is completed.

2. Shipping Destinations

We currently provide delivery services to customers within the United States only.

Orders must include a valid, complete, and deliverable US shipping address.

Customers are responsible for reviewing their shipping information before confirming an order.

Please ensure that the following details are correct:

• Recipient's full name

• Street address and apartment or unit number, if applicable

• City and state

• ZIP code

• Contact telephone number

At this time, international shipping outside the United States is not available.

3. Order Fulfillment and Dispatch

SoleHave is operated by BACNA LLC, a company registered in Wyoming, United States.

Our registered business address is:

30 N Gould St Ste R
Sheridan, WY 82801
United States

This is our registered business address and does not necessarily represent the location from which products are shipped.

Orders are processed and dispatched through our designated fulfillment and logistics partners.

Order dispatch country: [Insert the actual country or countries from which SoleHave orders are shipped.]

The shipping origin does not change the customer's delivery destination or the shipping charges disclosed during checkout.

Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking information.

4. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday) following payment confirmation.

Please note:

• Orders placed on Saturdays, Sundays, or public holidays will begin processing on the next business day.

• Business days exclude weekends and applicable public holidays.

• Processing includes payment verification, order preparation, packaging, and shipment arrangements.

• The processing period is separate from the estimated shipping transit time.

Once your order has been handed over to the shipping carrier, we will send a dispatch confirmation email with tracking details.

5. Estimated Delivery Times

Our estimated standard shipping times are outlined below.

Delivery times are calculated using business days, Monday through Friday, excluding applicable public holidays.

The total estimated delivery period begins after your order has been successfully placed and payment has been confirmed.

These delivery estimates are not guaranteed arrival dates. Actual delivery may be affected by carrier operations, weather, peak-season demand, and other circumstances.

6. Order Tracking

After your order has been dispatched, you will receive an email containing shipping confirmation and tracking information.

You can use the tracking number or tracking link to monitor your package's progress through the carrier's tracking system.

Please allow time for the shipping carrier to register and update tracking information after dispatch.

If you have not received tracking information within 3 business days after your order has been processed, please contact our customer support team.

Email: support@solehave.com
Phone: +1 409 800 6989

Our team will assist you in checking the status of your shipment.

7. Shipping Delays

Although we make reasonable efforts to process and dispatch orders within the published timeframes, delays may occasionally occur.

Possible reasons include:

• Unexpected carrier delays

• Severe weather conditions

• Public holidays

• High seasonal shipping demand

• Customs or transportation processing, where applicable

• Incorrect or incomplete delivery information

• Unforeseen fulfillment disruptions

If we determine that an order cannot be shipped within the promised dispatch timeframe, we will notify the customer and provide the options required by applicable law, including the opportunity to agree to a revised shipping date or cancel for a refund.

We will work with our fulfillment and shipping partners to resolve delivery issues as efficiently as possible.

8. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible:

support@solehave.com

We will attempt to update the shipping information before dispatch.

However, address changes may not be possible once an order has entered the shipping process or has been handed over to the carrier.

If a package is returned because of an incorrect or incomplete address supplied by the customer, we will contact the customer to discuss available redelivery or refund options.

Any additional redelivery charges, if applicable, will be clearly communicated and agreed upon before a new shipment is arranged.

9. Undeliverable or Returned Packages

A package may be returned to the sender if:

• The shipping address is incomplete or incorrect.

• The recipient is unavailable after repeated delivery attempts.

• The package is not collected from a designated pickup location.

• The carrier is unable to complete delivery.

If an order is returned to our fulfillment facility, please contact customer support to arrange an appropriate solution.

Depending on the circumstances, the order may be eligible for redelivery or a refund in accordance with our Refund & Return Policy and applicable consumer protection laws.

10. Lost or Damaged Shipments

If your order arrives damaged or appears to have been lost during transportation, please contact our support team.

Email: support@solehave.com

Please provide:

• Your order number

• Your full name

• The tracking number, if available

• A description of the issue

• Photographs of damaged items or packaging, where applicable

We will investigate the issue with our shipping partner and work toward an appropriate resolution.

When a package is confirmed lost or a product arrives damaged, we will arrange a suitable replacement or refund, as appropriate.

Please report shipping concerns promptly so that we can assist effectively.

11. Returns and Refunds

SoleHave offers a 30-day return window for eligible items, beginning on the date of delivery.

Returns are accepted for eligible issues such as defective products, items damaged upon arrival, or incorrect products shipped due to an error on our part.

Please note: We do not accept returns or exchanges for reasons related to incorrect size selection, personal fit preferences, or a change of mind, except where required by applicable law.

We encourage customers to carefully review product descriptions, sizing information, and size charts before completing their purchases.

For full information about return eligibility, return shipping costs, exchanges, cancellations, and refund processing, please refer to our Refund & Return Policy.

Return requests can be submitted to:

support@solehave.com

Please do not send returned merchandise to our registered business address without receiving return instructions from our customer support team.

12. Contact Information

For assistance with shipping, tracking, delivery delays, or order-related questions, please contact SoleHave.

Store Name: SoleHave
Legal Company Name: BACNA LLC
Registered Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Delivery Market: United States
Email: support@solehave.com
Phone: +1 409 800 6989
Website: https://solehave.com

We are committed to providing clear shipping information and reliable customer support throughout the order and delivery process.