Privacy Policy

Effective Date: October 18, 2026
Last Updated: October 18, 2026

This Privacy Policy explains how SoleHave (“SoleHave,” “we,” “us,” or “our”), operated by BACNA LLC, collects, uses, discloses, and protects your personal information when you visit our website, https://solehave.com (the “Website”), purchase our men's or women's footwear products, contact our customer support team, or otherwise interact with our services (collectively, the “Services”).

This Privacy Policy applies to customers, website visitors, and other individuals whose personal information we process.

By using our Services, you acknowledge that you have been provided with this Privacy Policy. Your use of the Website does not waive any privacy rights provided by applicable law.

1. Personal Information We Collect

We may collect personal information directly from you, automatically through your interactions with our Website, and from service providers involved in processing your transactions.

A. Personal and Contact Information

When you place an order, create an account, or contact us, we may collect:

Full name
Email address
Telephone number
Billing address
Shipping address
Account information, where applicable

Purpose: To identify customers, process orders, arrange deliveries, communicate order updates, and provide customer support.

B. Order and Payment Information

When you purchase footwear through SoleHave, we may collect:

Products purchased
Selected footwear sizes and quantities
Order numbers and transaction dates
Payment method and transaction status
Shipping and billing information
Purchase, return, exchange, and refund history

Payments may be processed by authorized third-party payment providers. These providers handle payment information in accordance with their own privacy and security practices.

We generally receive transaction confirmations and limited payment information rather than complete payment card numbers.

C. Device and Website Usage Information

When you access the Website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type and operating system
Time zone and approximate geographic location
Pages visited and products viewed
Website interactions and browsing activity
Cookies and similar tracking technologies

Purpose: To maintain Website functionality, analyze performance, improve the shopping experience, prevent fraud, and support security.

D. Customer Support Information

When you communicate with us by email, telephone, or other available support channels, we may collect:

Your contact details
Information about your order
Messages and correspondence
Information or photographs voluntarily submitted to resolve a customer service issue

Purpose: To respond to inquiries, resolve complaints, assist with returns or exchanges, and improve customer service.

2. How We Use Your Personal Information

SoleHave uses personal information for legitimate business purposes, including:

Processing and fulfilling footwear orders
Confirming payments and managing transactions
Arranging shipping and delivery
Providing order confirmations and tracking information
Processing returns, exchanges, cancellations, and refunds
Responding to customer inquiries and requests
Maintaining Website functionality and security
Preventing fraudulent or unauthorized transactions
Improving our products, services, and customer experience
Analyzing Website traffic and shopping trends
Providing promotional communications where legally permitted
Complying with applicable laws and legal obligations

We use personal information only for purposes permitted by applicable law.

3. How We Share Personal Information

We may disclose personal information to trusted third parties when necessary to operate our online store and provide our Services.

These third parties may include:

Payment Service Providers: To securely authorize, process, and verify customer payments and refunds.

Shipping and Delivery Partners: To deliver purchased footwear, provide tracking information, and manage shipments.

E-commerce and Hosting Providers: To operate our Website, manage orders, and maintain essential technical infrastructure.

Analytics and Advertising Providers: To measure Website performance, understand customer interactions, and support advertising activities where permitted.

Customer Support and Communication Providers: To manage customer inquiries, order notifications, and communications.

Legal and Regulatory Authorities: When disclosure is necessary to comply with applicable laws, legal proceedings, or valid governmental requests.

We may also disclose information in connection with a corporate restructuring, merger, acquisition, or sale of business assets, subject to applicable legal requirements.

We do not sell customers' contact details to third-party data brokers.

Certain advertising technologies, if enabled on our Website, may involve sharing online identifiers and browsing information. Under some privacy laws, these activities may be classified as the “sale” or “sharing” of personal information, even when no money is exchanged.

4. Cookies and Tracking Technologies

SoleHave may use cookies and similar technologies to operate and improve the Website.

These technologies may include:

Essential Cookies: Necessary for shopping cart functionality, checkout, security, and core Website operations.

Analytics Cookies: Help us understand Website traffic, visitor behavior, and Website performance.

Preference Cookies: Remember selected preferences and improve the browsing experience.

Marketing Cookies: Where enabled, help measure advertising performance and display relevant promotions.

You can manage or restrict cookies through your browser settings and through any consent or privacy preference tools made available on the Website.

Disabling certain cookies may affect the availability or functionality of some Website features.

Where required by applicable law, we obtain consent before using non-essential cookies or similar tracking technologies.

5. Data Disclosure and Business Purposes

Depending on how you use our Services, the categories of personal information disclosed to service providers or business partners may include:

Identifiers, such as names, email addresses, and contact information
Commercial information, including purchase and transaction history
Internet or network activity, including browsing and interaction data
Approximate location information derived from technical data
Customer service correspondence and related information

Such disclosures may occur for payment processing, order fulfillment, delivery, Website operations, security, customer support, analytics, and advertising.

We do not use sensitive personal information to infer personal characteristics for discriminatory purposes.

6. Customer Reviews and User-Generated Content

Customers may have the opportunity to submit product reviews, ratings, comments, or other feedback.

If you voluntarily submit content for public display, information included in that content may become visible to other visitors.

We recommend avoiding the inclusion of sensitive personal information in public reviews or comments.

Publicly submitted content may be accessible to third parties, subject to applicable privacy laws and Website functionality.

7. Third-Party Websites and Services

Our Website may contain links to external websites, payment providers, shipping companies, or other third-party services.

These third parties may maintain their own privacy policies and data processing practices.

SoleHave is not responsible for the privacy practices of independent third-party websites.

We encourage customers to review the privacy policies of external services before providing personal information.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

These measures may include secure website connections, controlled access to customer information, and security practices implemented by our service providers.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute protection against every potential security risk.

Customers should also take reasonable precautions to safeguard their account credentials and personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy.

Retention periods may depend on:

The duration of our relationship with you
Order processing and customer service requirements
Accounting, tax, and financial recordkeeping obligations
Fraud prevention and transaction security
Legal compliance requirements
The resolution of disputes or enforcement of agreements

When personal information is no longer required, we take appropriate steps to delete, anonymize, or securely retain it where required by law.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Access: Request information about personal data we maintain about you.
Right to Correction: Request correction of inaccurate personal information.
Right to Deletion: Request deletion of eligible personal information, subject to legal exceptions.
Right to Data Portability: Request a copy of certain personal information in an available, portable format.
Right to Opt Out: Opt out of certain uses or disclosures of personal information for targeted advertising or other activities covered by applicable law.
Right to Withdraw Consent: Withdraw consent where our processing relies on consent.
Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discriminatory treatment.
Right to Appeal: Appeal a decision regarding a privacy rights request where required by law.

To submit a privacy-related request, please contact:

Email: support@solehave.com

Subject: Privacy Request – SoleHave

We may request reasonable information to verify your identity before completing certain requests.

We will review and respond to eligible requests within the timeframes established by applicable law.

You may also authorize another person to submit a request on your behalf where permitted by law.

11. Marketing Communications

With your consent or where otherwise permitted by applicable law, SoleHave may send promotional emails containing product announcements, footwear collections, special offers, or store updates.

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message or contacting us at support@solehave.com.

Please note that opting out of marketing communications does not prevent us from sending essential transactional messages, such as:

Order confirmations
Shipping notifications
Delivery updates
Payment confirmations
Return and refund communications
Important customer service notices

12. Children's Privacy

SoleHave is intended for general retail customers and is not directed toward children under the age of 16.

We do not knowingly collect personal information directly from children under 16 without appropriate authorization where required by applicable law.

We do not knowingly sell or share the personal information of children under 16 for targeted advertising.

If you believe a child has provided personal information to us without appropriate authorization, please contact support@solehave.com.

We will review the request and take appropriate action in accordance with applicable law.

13. International Data Transfers

SoleHave is operated by BACNA LLC, a company registered in the United States.

Depending on your location and the services used to operate our Website, personal information may be processed or stored in the United States or other countries.

Data protection laws in those locations may differ from the laws in your country of residence.

When required by applicable law, we use appropriate safeguards for international transfers of personal information.

14. Privacy Complaints and Inquiries

If you have concerns regarding our collection, use, or protection of your personal information, please contact our customer support team.

Email: support@solehave.com
Phone: +1 409 800 6989

We will review privacy-related inquiries and work toward resolving legitimate concerns in accordance with applicable law.

Depending on your jurisdiction, you may also have the right to submit a complaint to an appropriate privacy or data protection authority.

15. Changes to This Privacy Policy

SoleHave may update this Privacy Policy periodically to reflect changes in our business practices, services, technologies, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the beginning of this page.

The latest version of this Privacy Policy will remain available on our Website.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

16. Contact Information

For questions about this Privacy Policy, personal information requests, or other privacy-related concerns, please contact us using the information below.

Store Name: SoleHave
Legal Company Name: BACNA LLC
Business Structure: United States Limited Liability Company
Registered Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Customer Support Email: support@solehave.com
Phone Number: +1 409 800 6989
Website: https://solehave.com